Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6:00pm
• phone us on 01736 363866, Monday to Friday from 8:30am to 6.00pm

Routine appointments

To request a routine appointment in the next 7 days:

• visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6:00pm
• use our appointment request form, Monday to Friday 8.00am to 6.00pm. We will respond within 48 hours during opening times
• phone us on 01736 363866, Monday to Friday from 8:30am to 6.00pm

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Understanding Our Clinical Triage Process 

At Morrab Surgery, we’re committed to providing you with the best possible care. To ensure you receive the right care at the right time, we use a clinical triage process. Here’s how it works and the healthcare professionals you might see:

🔹 Initial Assessment: When you contact us, our trained Receptionists will ask you a few questions to understand your needs. This helps us prioritise your care based on urgency.

🔹 Right Care, Right Time: Depending on your symptoms, you may be directed to the most appropriate healthcare professional. This could be:

• GPs : For complex or ongoing health issues.
• Nurse Practitioners : For minor illnesses, some long-term conditions and routine check-ups.
• Clinical Pharmacists : For medication reviews and advice.
• MSK Specialist Physiotherapists : For musculoskeletal issues.
• Mental Health Practitioners : For emotional and psychological support.
• Healthcare Assistants : For blood tests and health checks.

🔹 Urgent Care: If your condition is urgent, we’ll ensure you are seen as soon as possible, either by our team or directed to emergency services if necessary.

🔹 Follow-Up: After your initial consultation, we may arrange follow-up appointments to monitor your progress and adjust your care plan as needed.

Our goal is to ensure you receive timely, efficient, and effective care tailored to your needs.

Thank you for trusting us with your health! 💙

Stay healthy and take care!

Cancelling or changing an appointment

To cancel your appointment

If you no longer need or are unable to attend your appointment, please let us know as soon as possible so it can be offered to another patient. You can cancel your appointment in any of the following ways:

By Text Message

You can cancel your appointment using the “Manage Appointment” link in your appointment reminder text message

NHS Account

You can cancel your appointment using your NHS account on the NHS website or the NHS App on your mobile phone

From the home screen, go to Your Health → Upcoming and past appointments  → GP surgery appointments

Your upcoming appointments will be listed – select the appointment you wish to cancel

By Phone

Please call us on 01736 363866 – Monday to Friday from 8.30am to 6.00pm

Online Message

You can use the online GP messaging platform Accurx Patient Portal, selecting:
‘I have an admin or routine care request’  → ‘Other admin request’

By Email

You can email us at morrabenquiries@nhs.net

In Person

You can visit the surgery and speak to one of our receptionists
A relative or friend may also do this on your behalf

Written Request

You can hand in a written note to one of our receptionists or post through our letterbox if the surgery is closed

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as early in the day as possible.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.